Shipping policy

At Ruby Jewellers, we value our customers and strive to deliver your orders safely and on time. Please read our shipping policy carefully before placing your order.

Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a confirmation email with tracking details once your order has been shipped.

Shipping Rates & Delivery

  • We offer nationwide shipping across Pakistan via trusted courier partners.

  • Standard delivery time is 3–7 business days depending on your location.

  • Shipping charges are calculated at checkout and may vary based on order weight and destination.

International Shipping

  • At this time, Ruby Jewellers does not offer international shipping.
    (If you plan to sell worldwide, this section can be updated to include DHL, FedEx, etc.)

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.

  • You can use this tracking number to monitor your shipment status.

Delays & Issues

  • Please note that unforeseen circumstances such as weather conditions, courier delays, or public holidays may affect delivery times.

  • Ruby Jewellers is not responsible for delays caused by courier services, but we will assist you in resolving any issues.

Incorrect Address

  • Customers are responsible for providing the correct shipping address.

  • Ruby Jewellers is not liable for lost or undelivered orders due to incorrect or incomplete addresses.